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Our policies

CUSTOMER SERVICE:

Your satisfaction is important to us. Please contact us anytime with questions, concerns, and comments. For friendly and knowledgeable customer service, please visit our contact page.

SHIPPING:

Tot-Safe ships promptly to the United States via UPS Ground (Standard Shipping) or UPS 3 Day Select (Express Shipping)*. Orders are normally shipped on the next business day after placing your order.  Add items to your shopping cart for a shipping cost estimate. We continue to shop around for the best shipping rates available. We think you will find we offer competitive rates compared to our competition. We will never charge any oversize product charges on your orders.

UPS 3 DAY SELECT orders are generally received in 3 business days after the processing time (normally 1 business day), but it is not guaranteed. UPS 3 DAY SELECT is normally twice as fast as UPS Ground shipping.

Shipping charges to the continental US will be calculated at time of checkout based on your total order.

*Orders to Alaska & Hawaii may be shipped via USPS Priority Mail with no tracking information available.

SPECIAL ORDER/DROP SHIP ITEMS:

Some products are special order or drop ship items. Special orders/drop ship items will be shipped directly from the manufacturer to your shipping address, and may be shipped via UPS, USPS, FedEx, or other carriers, as determined by the manufacturer.

CURRENCY CONVERSION:

Currency conversions shown on our product listings are to be used as estimates for our non-US customers. The estimates may or may not show the correct current currency conversion.

ORDER STATUS & TRACKING:

Tracking information will automatically be emailed to you when it becomes available.  To check the status of your order or to track your packages online with your tracking number, please visit our Order Status & Tracking page.

RETURN POLICY:

Your satisfaction is important to us. You may return most items purchased from TotSafe in new, unused condition in original packaging within 30 days of purchase for full refund of purchase price, minus shipping charges with a valid return authorization from Totsafe.

A return authorization can be acquired by using our online contact form.

Items that will not be accepted for return:

  1. Gate Installation Kits - not acceptable once opened.

  2. Driveway Guards - not acceptable once installed.

  3. Toilet Locks & Seats- not acceptable if they have been opened.

  4.  Gates (or any items) with loose or missing hardware.

Returns must show the RA# on the label on the outside of the package, and must include your name, address, telephone number, and email address, or a copy of your sales invoice.

Items must be received by TotSafe within 30 days of original purchase date in order for a refund to be processed.

For your own protection, please insure and track each package when returning.

Returns that do not comply with the above policies will not be accepted, and will be returned to you at your expense.

**We do not make exceptions to our return policy.**

Please use our Contact Form to request a return authorization number for any items that you wish to return.

SALES TAX:

6% sales tax will be added to all orders placed from Michigan.

ITEM AVAILABILITY:

In general, items that are out of stock will show an out of stock notice in the item description and will not be able to be added to the shopping cart. In the event that an item that you have ordered is unavailable or out of stock, TotSafe will promptly notify you via email or phone. Your item will be shipped as soon as it becomes available or can be refunded at your request.

PURCHASE ORDER PAYMENTS:

TotSafe only accepts purchase order payments from government agencies and schools.  All purchase orders must be emailed to support [at] totsafe.com and include shipping charges (and taxes, where applicable).

WEBSITE CONTENT:

TotSafe may change the materials, products, product information, pricing and other content, on the website at any time without notice or obligation. TotSafe does not warrant that the website will be free from errors....but we do try.

DISCLAIMER OF WARRANTIES & LIABILITY:

Products and other information offered on this website are meant to be deterrents; They are not meant to substitute for proper adult supervision of children and will not prevent all accidents/injuries. TotSafe does not offer any warranty or guarantee; Any manufacturer warranties are included with items sold. TotSafe's liability is limited to exchanging, replacing, or refunding the cost of any products which do not meet customer satisfaction, per our return policy. Other liability or responsibility is not implied and will not be honored.

THIRD PARTY LINKS:

TotSafe provides links to other web sites which we feel may be of interest to users of this site solely for the convenience of users. The sponsors of these linked sites are responsible for the accuracy and editorial content of their sites. TotSafe does not endorse or otherwise assume responsibility for such sites. Unless indicated, linked sites are not part of the web site or otherwise affiliated with TotSafe.

SECURE PAYMENT PROCESSING:

At TotSafe, safety is our number one priority, and that goes for our customers' identities and credit card information, too. We strive to provide a safe and secure environment in which our customers can shop. Once you have added items to your shopping cart and input your contact information, you will be forwarded to a secure payment site that will process your credit card information in a secure environment. To provide the utmost security, we never store your credit card information in our databases. TotSafe trusts Authorize.net and for it's secure online credit card payment processing. Please visit Authorize.net for more information.

TotSafe also accepts PayPal payments. Visit PayPal for more information.

The policies, terms of use, and conditions listed above are subject to change at any time without any notice or obligation.

 

Important points

  • 30 day guarantee
  • UPS and USPS shipping
  • Orders typically ship next business day
  • We do not sell or share your personal information with anyone
  • Secure checkout with Visa, MC, AMEX, Discover
  • Verified PayPal merchant